Using Enate, you'll simplify processes from start to finish, ensuring the right worker does the right thing at the right time.
Enate combines all the functionality of ticketing management, case management, work and capacity management, and workflow capabilities along with the real-time performance dashboard reports.
Enate transforms your business whatever stage of automation you're at: human-only workforce, mix of humans and robotic process automation (RPA) bots, or using new artificial intelligence (AI) technologies and digital agents.
Enate can be implemented within weeks. Automated systems can be rapidly scaled up or down to meet demand and new technologies can be seamlessly introduced through Enate's open platform.
Enate is trusted by big brands; our customers include Capgemini, Capita, Generali and Serco.
Enate's Software-as-a-Service (SaaS) product has different views for different roles.
WorkManager provides an end-to-end view of operations: it shows the work coming in, work in progress, work awaiting execution and the priorities associated with them all. WorkManager is used by Team Leaders/Operations Managers and members of your service delivery team. WorkManager is where your team gets the work done.
Managers and team leaders control their workforce here, whether that's a human-only workforce or a combined human and digital workforce. People and bots involved in the service delivery handle tickets, cases and perform actions. With visibility of the entire service, managers can make sure the right work is allocated to the right resources at the right time, adjusting where necessary.
Enate Builder is used by Business Analysts or people within the Centre of Excellence (CoE) to define and tweak processes that make up a service.
Builder shows where human and bots interchange tasks to deliver an end-to-end service.
Builder provides the tools to define your services and how they are delivered, easily switching between humans and bots.
You can build the business processes in your service in layers: connecting high-level Steps to more detailed Actions and the rules required for them.
Enate Dashboarding provides real-time analytics to enable performance improvements. Dashboarding is used by Executives and Operations Managers to monitor the overall service operations.
Dashboarding focuses on three types of management information:
Enate's Self Service module allows end customers to start, track and update their requests for a service. Individual Self Service environments can be customised with your branding.
What our partners say
“We at UiPath have Orchestrator to manage the robots, whilst Enate orchestrates the people element. This is a very powerful combination.”
Guy Kirkwood – Chief Evangelist UiPath