Seek the human dimension of work and you shall reap automation benefits. Read the latest analyst insight and expert views on how to manoeuvre strategically amid the automation landscape to harness the greatest business value from new technology
By Kit Cox, CEO at Enate
Automation and a diversified workforce is forcing the way service organisations operate to change. Find out how service orchestration provides operations leaders and managers with tools and data to successfully navigate new...
The future of work is digital and human workers working together to deliver services. Automation and artificial intelligence (AI) technology is enabling radical change, promising to ‘augment’ human workers and transform businesses.