Activity based costs are one of the great challenges to deliver in SSCs around the world … no more … the enate cost dashboard shows how costs are distributed across your SSC and where you will get the biggest bang for your improvement buck.
Team Leads get an instant view onto what their team has to do and when its due, staff availability and current workload is all visible from the home page.
Transformative information on staff performance is just a click away telling team leads who their star performers are.
With enate, Agents have a simple to-do list telling them what they have to do, which customers it’s for and when it's due. Interactive visualisations simplify and inform.
Employee can self-serve with intuitive on-line access and best-in-class knowledge.
Who’s done what?
When did we get things done?
How much does it cost?
What are we good at?
How can we improve?
What should we charge?
Enate Dashboarding answers all of these questions and any other question you’d care to ask about performance in your service centre.
How much better have we got?