Enate's Work Manager site has been completely re-written into Angular 8, providing a faster user experience and refreshed GUI.
There are main sections on the Contact Activity page are as follows:
When you search for a user in Quickfind then click on that user, the system will open up the Contact Activity page of the user. If you are searching for a contact record for someone who does not yet have one in the system, the records display section will now give you the option of creating new contact. Navigate to the filtered ‘people’ search in Quickfind to see this new ‘add a contact’ link when searching.
The homepage allows Team Members to view the work for their area of business, sitting in their work queues and with their team members (Human). Your homepage allows you to flip between your inbox, owned work and your team’s inbox, owned work.
Builder is the tool used by Super Users and Business Analysts to build Case and Ticket configurations.
Enate Builder will work from the concept of a ‘Main Language’. When a Configurer is working in Builder day-to-day, the metadata (e.g. texts for Tickets, Cases, Actions etc.) they create gets saved as the ‘Main language’ for that object. Subsequently, configurers can define translations in Builder for each object text.
Once you define your translation in Builder then work manager user can use defined language in their interface to see work manager fully translated in their local languages. You can request for additional language package at Enate feedback website – https://feedback.enate.net/languages.
Builder Card designer shows a rich code editor for writing custom code. Smart card can be exported from UAT environment to Production environment by using import/export capability in card section.
When you click on ‘Export Card’ system will bring up pop over to pick up the cards to be exported as JSON file. Once you have exported the card(s) from UAT environment as JSON file then can import them into Production environment by using ‘import card’ on top.
Many more improvements in this release, please refer to release notes for full detail.
Read Enate's Product Owner Kamal Saran's introduction to the release on our blog. Share your feedback at - https://feedback.enate.net.