- How a specialised type of work automation platform, the process orchestration platform, can enable organisations to extend the power and value of intelligent automation by managing the workloads of digital workers and humans in collaboration, while providing real-time performance insights.
- How you can, as an organisation, support and augment your human workers in their tasks to drive better overall customer experiences and outcomes.
- IDC's recommendation that organisations seek solutions that are continuously adaptable, that can help deliver on three key objectives in the new normal:
- Consistency in uncertain environments
- Continuous improvement through operational data and insights
- Keeping pace with technology and business innovations
IDC carried out in-depth interviews with organisations either engaged in or interested in process orchestration as part of this project.
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