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GBS: laying the foundation for future innovation

A platform for innovation

GBS have only appeared over the last decade, as companies have embraced digital transformation. As they have sought to revolutionise legacy systems and processes, they have turned to GBS to help standardise operations, with the ultimate aim of creating a single organisation using technology to drive end-to-end processes focused on delivering the best for the customer.

Enate is seeing four major challenges GBS need to overcome:

  • Plugging the gaps: In order to drive an exemplary user experience, processes and services need to be fully end-to-end, with no gaps or opportunities for services to fall down.
  • Fixing problems in a remote world: GBS organisations have long been adept at solving issues while on the other side of the world. But when no one is onsite, solving a problem means being able to do so in a manner that supports or enhances the overall user experience.
  • Maintaining employee support and keeping track of it: GBS’ third challenge revolves around how they support employees to build engagement, and then measure it.
  • Talent attraction and retention: GBS organisations are in a battle for talent. Remote and hybrid working models are expanding talent pools, but they are also creating more opportunities for job seekers.

The key to solving these challenges is to combine two elements – delivering the right cultural approach with the appropriate technological deployment. 

How? Take a look at our whitepaper, case study, process orchestration for GBS and use cases to find out:

GBS whitepaper thumbnail


Whitepaper: GBS - laying the foundation for future innovation

GBS operations need to be judicious in their deployment of the right technology. It is not simply a case of picking a solution, no matter how best-of-breed, putting it in place and expecting it to deliver. Technology needs to drive efficiency; it needs to underpin the experience and it needs to promote engagement. It needs to do all that while integrated with the appropriate culture – both within the GBS organisation and the relationship between the
wider business and GBS. Find out more.

Download the whitepaper


Big 4 case study


Case study: How a Big Four firm improved multiple GBS teams with one platform

In this case study, find out how Enate helped a Big Four firm better manage the flow of communication, refine handling of bot exceptions, achieve seamless human-bot handoffs, and improve operational transparencies, across its finance and administration (F&A), risk management, and engagement management teams.

Download the case study now

Process orchestration for GBS

Process orchestration for GBS

Find out how GBS organisations that deploy process orchestration can help knit the disparate elements of their operations together, achieve visibility across all teams irrespective of location, and ensure that technology and employees are aligned and work together productively.

Download the document now


Communication overload


Lack of visibility


Risk and inefficiencies


Contact us for more information or to book a demo: