GBS have only appeared over the last decade, as companies have embraced digital transformation. As they have sought to revolutionise legacy systems and processes, they have turned to GBS to help standardise operations, with the ultimate aim of creating a single organisation using technology to drive end-to-end processes focused on delivering the best for the customer.
Enate is seeing four major challenges GBS need to overcome:
The key to solving these challenges is to combine two elements – delivering the right cultural approach with the appropriate technological deployment.
How? Take a look at our whitepaper, case study, process orchestration for GBS and use cases to find out:
GBS operations need to be judicious in their deployment of the right technology. It is not simply a case of picking a solution, no matter how best-of-breed, putting it in place and expecting it to deliver. Technology needs to drive efficiency; it needs to underpin the experience and it needs to promote engagement. It needs to do all that while integrated with the appropriate culture – both within the GBS organisation and the relationship between the
wider business and GBS. Find out more.
In this case study, find out how Enate helped a Big Four firm better manage the flow of communication, refine handling of bot exceptions, achieve seamless human-bot handoffs, and improve operational transparencies, across its finance and administration (F&A), risk management, and engagement management teams.
Find out how GBS organisations that deploy process orchestration can help knit the disparate elements of their operations together, achieve visibility across all teams irrespective of location, and ensure that technology and employees are aligned and work together productively.