Enate establishes control in your service delivery organisation.
Enate controls the order tasks are performed & prevents agents from cherry picking the tasks that they would like to work on.
Working with enate ensures that your organisation always adheres to the business rules you have established.
Enate ensures the right data is collected & transacted through any process.
Enate automatically controls adherence to process. Activities are performed, automations executed & validations performed.
Ensure the right information is communicated in the right way at the right time.
Enate controls all comms in & out of the service delivery organisation.
Control work in progress (WIP) to maximise throughput.
Enate ensures that the right activities are distributed at the right time to optimise ouput.
Enate allows you to change resource distribution in real time to fit the day's needs.
Switch resources instantly between queues or allow enate to automatically spread load most efficiently.
Enate gives you the information to predict load patterns, schedule
Enate controls all communication in & out of the service delivery organisation ensuring the right information is communicated in the right way at the right time.
Enate helps you identify skills gaps and gives you the information you need to create structured learning plans.
Enate allows you the information that you need to establish strategic controls and automate their operation.
Agree pricing that is demonstrably correct and ensure appropriate margin is always maintained.
Unleash new resourcing opportunities.
Control reputational risk by ensuring and proving adherence to policy & procedure.
Control the flow of activity seamlessly between offshore & onshore delivery.
Automatically control the mix of onshore, offshore, robot & crowd resources to optimise profitability & performance.