One question we have been asked a fair few times is ‘how do I plan for the future of work?’ We could answer it with another question: when does ‘the future’ start?
By all accounts, it’s now. And there are a number of ways you can start to build business automation into your future, step-by-step. Yes, there is a lot of ‘AI’ technology available. That’s because one size does not fit all, so beware of platforms professing to be all things to all people. Even when you find something that ‘fits now’, you still have problems to solve, legacy systems to update and new processes to add (or remove). As we consider the complexities, the term ‘the future of work’, just keeps moving further into the future. You never get there unless you start now.
Enate’s CEO, Kit Cox, advises, “A good starting point is to make sure you really understand what’s happening in the organisation. That doesn’t mean only going on a process-hunting mission through the logs of business systems, because the reality is that that’s where only around 30% of the effort is spent. Be absolutely honest with yourself about what you can measure, and measure it.”
Try to think of this in an alternative, simple, bite-sized-chunk way. Could you develop something that removes the mundane, manual and repetitive, to allow the workforce to do more, better, allowing them to naturally evolve to keep up with business demands over the next decade? With that mindset, your team have more time for personal and professional growth, and with that comes the ability to work dynamically, as opposed to focusing on ‘the future’ as an end goal. It’s difficult, perhaps even impossible, to evolve if you’re inefficient, because you’re always playing catch up!
“Fundamentally, the future of the workforce is about this combination of humans and digital workers, working side by side.” Kit continues. “And just like any workforce, you need a management system to support that workforce. There’s no point in having a management system that just deals with the human workforce and another management system that just deals with the digital workforce, because you end up managing two businesses! The future of business has to be far more coordinated. We give you the one environment to manage and understand what all of your workers, human and digital, are doing at any point in time. That’s what orchestration is.”
Retraining staff can be a barrier for some, but all this means is that there are going to be competing businesses that do train staff, versus those that don’t. Many of us can recall the days when personal computers were introduced to a paper-heavy working environment – and we all adapted. In theory, this is no different. The ones that adapt enable their workforce to work more creatively, and more tactically, than those that don’t. It’s all pretty simple - which team would you rather be on? Our earlier blog, ‘2020 is the ‘breakout year’ for scaling RPA – don’t get left behind’, goes into this concept in further depth.
Kit is clear on his commitment: “Enate makes it possible to deliver on the future right now by giving a business a management system for a combined human and digital workforce, straight out of the box!”. It couldn't be more simple.
Find out how the Enate team can help you future-proof your business at enate.net.