It’s the end of the year. Christmas is upon us and the holiday season has arrived. So that must mean it’s time to look forward to 2020.

Automation is inevitable. The business benefits and opportunities to introduce Robotic Process Automation (RPA) to take over mundane rule-based tasks for increased efficiency and human employee liberation are well reported. Yet, RPA at scale has been...

You’re familiar with the rhetoric. Automation is happening. Robots are coming. Humans will be eliminated. But industry analysts are steering our focus away from automation and raise our sights to artificial intelligence (AI) augmentation.