You’re familiar with the rhetoric. Automation is happening. Robots are coming. Humans will be eliminated. But industry analysts are steering our focus away from automation and raise our sights to artificial intelligence (AI) augmentation.
Analyst firm Garter released its first ever Magic Quadrant report on Robotic Process Automation (RPA) this month, which is a sure sign of the growing prominence and impact of automation on every business.
By Kit Cox, CEO at Enate
Automation and a diversified workforce is forcing the way service organisations operate to change. Find out how service orchestration provides operations leaders and managers with tools and data to successfully navigate new...