You’re familiar with the rhetoric. Automation is happening. Robots are coming. Humans will be eliminated. But industry analysts are steering our focus away from automation and raise our sights to artificial intelligence (AI) augmentation.

Seek the human dimension of work and you shall reap automation benefits. Read the latest analyst insight and expert views on how to manoeuvre strategically amid the automation landscape to harness the greatest business value from new technology

By Kit Cox, CEO at Enate  

Automation and a diversified workforce is forcing the way service organisations operate to change. Find out how service orchestration provides operations leaders and managers with tools and data to successfully navigate new...