A wealth of content was covered at the Digital Transformation in Insurance virtual event. We thought we would take two of the presentations and share our thoughts on a few of the salient points that were surfaced. We hope you enjoy the read and would...
The rise of the attended bot: AI to enhance your workforce
Not all Robotic Process Automation (RPA) is designed to replace your human workforce. Attended mode RPA helps employees to optimise their productivity and customer interactions – and doesn’t necessarily lower your headcount.
By Kamal Saran, Enate's Product Owner
Customer feedback definition: Information coming directly from customers about the satisfaction or dissatisfaction they feel with a product or a service. Customer comments and complaints given to a company are an...
5 ways to conquer automation frustration with RSO
Liberate human workers to share tasks with botsIdentify automation opportunities and uncover RPA/AI use casesJustify the cost of automation and prove ROIIntegrate new software with minimal disruption to the current and legacy systemsLink all the data...
Blinded by AI bling: retailers need to think back to front
From chatbots to delivery drones, the retail industry is flocking like a magpie to AI and flaunting its bling with pride. But some experts believe the industry’s take up of AI is all looking a bit like mutton dressed as lamb.