You’re familiar with the rhetoric. Automation is happening. Robots are coming. Humans will be eliminated. But industry analysts are steering our focus away from automation and raise our sights to artificial intelligence (AI) augmentation.

For businesses to navigate the ever-changing future of work and succeed with automation, human employees must work successfully alongside robots and new technology. But preparing to transform your organisation is a tricky business.

The future of work is digital and human workers working together to deliver services. Automation and artificial intelligence (AI) technology is enabling radical change, promising to ‘augment’ human workers and transform businesses.