The future of work is digital and human workers working together to deliver services. Automation and artificial intelligence (AI) technology is enabling radical change, promising to ‘augment’ human workers and transform businesses.
From chatbots to delivery drones, the retail industry is flocking like a magpie to AI and flaunting its bling with pride. But some experts believe the industry’s take up of AI is all looking a bit like mutton dressed as lamb.
