You’re familiar with the rhetoric. Automation is happening. Robots are coming. Humans will be eliminated. But industry analysts are steering our focus away from automation and raise our sights to artificial intelligence (AI) augmentation.

You already know the potential value of automation for digital transformation. The business case for automation is compelling. But, securing internal sign-off for investment can be a challenge.

The future of work is digital and human workers working together to deliver services. Automation and artificial intelligence (AI) technology is enabling radical change, promising to ‘augment’ human workers and transform businesses.