You’re familiar with the rhetoric. Automation is happening. Robots are coming. Humans will be eliminated. But industry analysts are steering our focus away from automation and raise our sights to artificial intelligence (AI) augmentation.
Analyst firm Garter released its first ever Magic Quadrant report on Robotic Process Automation (RPA) this month, which is a sure sign of the growing prominence and impact of automation on every business.
The future of work is digital and human workers working together to deliver services. Automation and artificial intelligence (AI) technology is enabling radical change, promising to ‘augment’ human workers and transform businesses.