Robotic Process Automation (RPA) is fast becoming the foundation of the back office, streamlining repetitive processes and improving accuracy. But in order to get the most out of your RPA, you need to know what, and what not, to automate; you need Robotic Service Orchestration (RSO).
Robotic Process Automation vs. Robotic Service Orchestration
RPA is the application of technology that allows employees in a company to configure ‘software robots’ or Artificial Intelligence (AI) to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems. Essentially, it takes the tedious, repetitive tasks that keep businesses ticking over and automates them, freeing up human employees to focus on more rewarding, value add tasks.
RSO, on the other hand, creates the best ecosystem for technology, process and practices. It enforces a change in behaviour towards improvement and agility, while maintaining control. Data from orchestration is the lifeblood of digital improvement – it helps businesses understand what is happening today, and how it can be improved tomorrow.
Working together to building an end-to-end service
Robotic process automation platforms are designed to be excellent task bots, but what they haven’t been designed for is to manage an end-to-end service. RSO can work together with RPA to create a roadmap that extends beyond the pilot stage of a project, enabling organisations to manage the entire automation process.
Where RPA automates routine tasks where there is little variability, RSO caters for services with a high degree of variability. Combined, RPA and RSO address the entire cost base of an automation project; RPA tackles the 40% of costs associated with actions, and RSO tackles the 60% of costs associated with flow.
Robotic service orchestration brings inherent structure to RPA programmes, allowing multiple automation technologies to be deployed seamlessly as part of a greater, coherent automation strategy.