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An introduction to the Q3 2019 major product release

An introduction to the Q3 2019 major product release

Posted at 19/11/19 12:40 in service orchestration, product release 0 Comments

By Kamal Saran, Enate's Product Owner 

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The rise of the attended bot: AI to enhance your workforce

The rise of the attended bot: AI to enhance your workforce

Not all Robotic Process Automation (RPA) is designed to replace your human workforce. Attended mode RPA helps employees to optimise their productivity and customer interactions – and doesn’t necessarily lower your headcount.

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Why customer feedback is important to Enate

Why customer feedback is important to Enate

Posted at 09/10/19 09:30 in customer experience, customer feedback 0 Comments

By Kamal Saran, Enate's Product Owner 

Customer feedback definition: Information coming directly from customers about the satisfaction or dissatisfaction they feel with a product or a service. Customer comments and complaints given to a company are an...

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2020 is the 'breakout year' for scaling RPA - don't get left behind

2020 is the 'breakout year' for scaling RPA - don't get left behind

Automation is inevitable. The business benefits and opportunities to introduce Robotic Process Automation (RPA) to take over mundane rule-based tasks for increased efficiency and human employee liberation are well reported. Yet, RPA at scale has been...

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Forget automation alone. AI augmentation is the goldmine of business value

Forget automation alone. AI augmentation is the goldmine of business value

You’re familiar with the rhetoric. Automation is happening. Robots are coming. Humans will be eliminated. But industry analysts are steering our focus away from automation and raise our sights to artificial intelligence (AI) augmentation.

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