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The rise of the attended bot: AI to enhance your workforce

The rise of the attended bot: AI to enhance your workforce

Not all Robotic Process Automation (RPA) is designed to replace your human workforce. Attended mode RPA helps employees to optimise their productivity and customer interactions – and doesn’t necessarily lower your headcount.

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Why customer feedback is important to Enate

Why customer feedback is important to Enate

Posted at 09/10/19 09:30 in customer experience, customer feedback 0 Comments

By Kamal Saran, Enate's Product Owner 

Customer feedback definition: Information coming directly from customers about the satisfaction or dissatisfaction they feel with a product or a service. Customer comments and complaints given to a company are an...

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2020 is the 'breakout year' for scaling RPA - don't get left behind

2020 is the 'breakout year' for scaling RPA - don't get left behind

Automation is inevitable. The business benefits and opportunities to introduce Robotic Process Automation (RPA) to take over mundane rule-based tasks for increased efficiency and human employee liberation are well reported. Yet, RPA at scale has been...

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