Orchestration tops the agenda as FS firms look to gain control over combined human and digital workforce
During the 2017 RPA & Artificial Intelligence for BFSI event it was clear to see that early adopters have proven the business case for RPA in Financial Services.
Enate was delighted to meet and greet a steady stream of attendees at our stand who were keen to speak to us about their experiences of RPA, particularly the challenges they’ve had along the way. In a truly orchestrated effort, we distributed a short survey in order to make this unique insight available to the masses.
In our conversations, ‘making everything work together’ was identified as a top challenge, or, in other words, what we know as Robotic Service Orchestration is now becoming a ‘thing.’ Many attendees cited a lack of robust governance and control frameworks, and all agreed that a coherent approach to automation sequencing and prioritisation is paramount.
The results of the survey only work to back up this statement, with nearly 60% of respondents ‘totally relating’ to the statement that it is challenging to maintain insight and control over their combined human and digital workforce.
If you would like to discuss how you can seamlessly combine and optimise your digital and human workforce, get in touch today.