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Expecting the unexpected

Finding new ways to work remains a challenge for all of us both physically, and mentally, but we all are adapting, and fast. Enate can change the way that people work within days. In this month’s blog, Kit Cox, CEO of Enate talks about how our agility can be a genuine game-changer for many.

The future of work is the way that we work right now, even just starting the basics of ‘working from home’.

We work with several large service provider operations, and many have had to face up to the fact that the large majority weren’t set up for this, other than ‘our business continuity plan is that everyone can work from home’. Many also operated a business continuity plan which was roughly, ‘if Site A goes down, Site B can pick up the work’, but of course, nobody really considered what would happen if both Site A and Site B were down and nobody was able to work, or simply see each other. The current situation has massively exposed the frailty of people’s systems at the most basic levels: getting data they control, and understanding who is doing what and when.

It has proven some real Orchestration 101 requirements: if you haven’t got control of what work needs doing, when it needs doing, who needs to do it, and when it needs to be done by, then you are going to struggle in this kind of environment. And we have seen an uptake in demand on that basis – from new interest, to slower-movin400 x 400 call out for blogg sales prospects now telling us that they understand the need to orchestrate.

We also have a need for speed! The pandemic has thrown up so many problems for businesses and public services. The speed of resolving those problems is fundamental to success right now. Many people have done the right thing in terms of easing up on some of the risk controls, because the risk of going too slowly is by far the biggest risk right now.

We’ve seen one amazing example from one of our major law firm clients, who landed a problem with us. The problem wouldn’t have existed prior to the pandemic, as the business had planned to recruit temporary workers to plough through some heavy compliance data for an August submission deadline. The firm could not have expected the unexpected: these temporary workers would no longer be available to them due to lockdown restrictions.

They approached us on a Tuesday. Our team did an amazing job and we were able to present a prototype solution on the Thursday. Fast forward to two weeks later we’re going live across 400 resources, helping them manage these fundamental compliance requirements in this complex operational environment we’ve now landed in.

That ability to deploy solutions at speed – 2 days to prototype, 2 weeks to live – is hugely exciting and really shows the value of ‘simple’. Simple means fast; simple approaches to governance, simple approaches to delivery, and simple solutions within the software means that we can move incredibly fast. We can change the way that people work within days.

If this topic is of interest, take a look at our previous blog which focuses on the difficulties faced by global shared services, in COVID-19 vs Global Business Services: coping during a pandemic. Or if you are a European business facing difficulties with meeting DAC6 requirements due to the unforeseen pandemic restrictions, find out more about our DAC6 solution here.

Alternatively, get in touch with the team at enate.net. 


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