If you’re a business analyst, you have a lot in common with Enate; you sit between people and technology to enable operational solutions, business growth and increased efficiency.But Enate can lift you beyond commonality. Enate’s service orchestration SaaS platform provides real value to business analyst roles.
Enate orchestrates work across a human and digital workforce, it provides operational visibility and, ultimately, it makes work better for humans.
Enate can help business analysts in 4 ways:
- Identifying automation opportunities
Enate’s Management Information (MI) provides real-time analytics to enable performance improvements.
Through three different types of MI (operational, performance and directional), you’re able to report on service risks to show timelines, quality, volume, peak times and performance against benchmarks. You can report on the performance of human and digital worker resources to show utilisation, defects and productivity (particularly useful for high volume tasks that are prone to human error).
Most importantly, the directional MI can help you identify what a business should automate next through a report on human capacity by skill, activity costs and the complexity/variability of actions.
- Measuring and understanding processes to make things better
Enate will save you time defining processes to deliver a service.
Using Enate, you start simple and add granularity, which helps when the business is vague on processes. Enate doesn’t force you to have a process flow or ask typical process questions. Plus, Enate collects data in hard-to-mine areas to give you oversight of tasks.
It’s a light-touch approach that means you only add detail where it’s needed. You’re able to control which human or digital worker does what work and when – unlike Business Process Management, which forces you to explain why or how they’re doing it.
With visibility of progress you can optimise allocation across your hybrid workforce, easily reassigning tasks if necessary.
- Helping the business simplify customer journeys
The ability to interchange customer journeys between AI and humans not only increases efficiency in your workforce but can both simplify and speed up customer journeys too.
For instance, if you have digital workers that are gathering customer data and automating navigation of systems, Enate can seamlessly hand this information to one of your human operatives at the right point in time – who then have everything they need to provide optimum service.
Enate is specifically designed to orchestrate work across a hybrid workforce, making it faster and lower cost: particularly as the only independent orchestrator.
- Proving value
Recent Forrester research shows a quarter of data and analytics decision-makers face challenges with organisational culture and automation strategy. Enate makes it easy for you to prove value.
Enate’s orchestration platform will help you to:
- Baseline the cost of processes
- Optimise core business functions based on efficiency data
- Support employees with easy, adaptable workflows
- Save time by simplifying processes
- Improve the customer journey through end-to-end visibility
As a result, you’ll be forced to think about the future of your organisation – in a good way! After all, the efficiency that automation provides will strengthen infrastructure and free up capacity for new directions, technologies and expanding customer channels.
Forrester’s recent predictions for 2020 estimate that 10% of IT tasks – the repetitive ones – will be automated, yet the workforce will largely be up-skilled rather than replaced. They also predict the number of customer experience professionals will actually grow by 25%.
So, what does the future look like for your business?
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