How to achieve the ultimate bot balance: do you need attended or unattended?

The impact of Robotic Process Automation (RPA) on transforming business processes is undoubted. When starting out with RPA, business decision-makers are realising that, what can appear as, a single Robotic Process Automation (RPA) platform is actually an integrated system of complementary automation programmes. When properly managed, different programmes can be used together to greater effect. 

It's important to understand the difference to know which benefits businesses can reap. Unattended automation needs limited support from human workers/managers. Attended automation needs more supervision. 

RPA vendors offer different forms of automation and pricing structure. For example: BluePrism offers unattended RPA services, Automation Anywhere specialises in unattended enterprise bots to handle repetitive tasks and UiPath provides both human and robot-led automation for front and back office processes. Read more about the differences between the top four RPA vendors on ComputerWorld.
Successful companies will deploy both attended and unattended automation to meet their RPA goals, and one of the keys to this is Robotic Service Orchestration (RSO). Only by implementing a layer of orchestration across a workforce of humans and bots, can a business truly harness the transformative power of a mix of attended bot, unattended bots and humans. 

Read more on the original blog post by Kit Cox on Future of Sourcing


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