When it comes to embarking on automation programmes, companies need to be asking themselves pertinent questions before signing on the dotted line. In the first blog in our Evidence Based Automation Series, we discussed how important it is to be able to measure the value of automated activities in real-time and on an ongoing basis.
Today, we’re looking at the challenges companies are facing when determining whether their automation initiatives are actually possible in the real world. As companies make the transformation to digital service delivery, many are concerned that some of these ‘future of work’ technologies are changing too fast for adoption, and that machine and deep learning systems are being released brick by brick, making it trickier to manage a collaborative digital and human workforce.
So how do companies give themselves a reality check before diving head first into what may end up just being an automation pipe dream?
Your Automation Reality Check
Automation is relatively new and changing fast, so it is hardly surprising that many companies find it difficult to know where to begin. Stakeholders will always ask questions like ‘How do we manage this?’, ‘How do we justify the cost?’, or even ‘Where do we start!?’
This is because automation doesn’t normally exist as one project. Typically there are lots of smaller automation initiatives at play in a business’s end-to-end service and all of them require different technology and products if they are to be managed effectively. This creates a lot of ‘moving parts’ for organisations who might be expecting to go from 0-60 in three seconds…understandably, this can easily cause headaches.
The answer to this problem is orchestration. Getting your various technologies working together whilst ensuring that you have visibility of the whole business can be achieved by Robotic Service Orchestration (RSO). RSO answers many of the questions around governance, complexity and control that surround automation.
Stay Ahead in a Changing Game
RSO is vital for businesses who don’t want to experiment with technologies, but who also realise that there is no ‘one perfect tool’ for all automation purposes. The key is putting yourself in a position where you can easily ‘plug and play’ with new technologies as you become aware of them, and Enate’s Robotic Service Orchestration platform is ideal in giving you the freedom and flexibility to do just that.
RSO platforms align your robotics, service excellence and IT organisations with a single information stream and toolset, which means you have complete visibility of the impact new technologies have as they are introduced. It gives companies an unprecedented insight into not only whether they can automate, but more importantly, where it’s right to do this and the how to best go about achieving their goals.
So yes, your automation dream is possible, but don’t try to achieve it without RSO.
For more help on ensuring success with your automation initiatives in the real world, download part one of our guide ‘Tackling the Top 5 Challenges of Automation at Scale’.