By Kamal Saran, Enate's Product Owner
Enate's service orchestration platform has a major release every quarter. The third major release of the year is now live. There a number of updates but also a new feature - Views.
New Feature - Views
Views are a way to organise your work by grouping them into lists based on certain criteria. For example, you can create a view for new work items created by you, or a view for pending tickets that are awaiting a response. Using views can help you determine what work needs attention from you or your team and plan accordingly. You can search based upon a large number of standard bits of system information e.g. ‘Last Updated By’, ‘Queue’, and by any of the Custom Data fields in your system:
Access the new ‘Views’ tab from the navigation pane:
Add the search criteria you want to search by, setting the ‘Condition’ (e.g. Equals, Is greater than etc.) and a value against which to evaluate the condition:
By default, the system sets an initial value of ‘items due now’.
You can add as many additional sets of conditions as you wish:
2. Search Results
Once you’ve specified your search conditions, hit Search to show Search Results. The total number of search results will be shown at the top of the grid.
Choosing which data to see in Search Results
As with your Inbox and Owned work grids, you can choose which columns you wish to see / hide in your search results grid. Simply click the cog above the grid and from the ‘Display and Columns Settings’ popup, select the standard system data and Custom Data fields you wish to display:
3. Grouping and Ordering
You can Group By and Order By your results by all of these same criteria:
Only a single grouping criteria can be specified, and results will be loaded upon expanding an individual group:
Share your feedback at - https://feedback.enate.net