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3 predictions and 2 Christmas wishes for 2020

It’s the end of the year. Christmas is upon us and the holiday season has arrived. So that must mean it’s time to look forward to 2020.

Prediction 1 – 2020 is the year where we see the end of the closed ecosystem intelligent automation vendor

My prediction is that organisations will realise that all-things-to-all-people tools are not going to work. Kit Cox, CEO of Enate

For instance, AntWorks and WorkFusion, trying to be all-things-to-all-people as a complete integrated automation platform – organisations are going to realise that ‘all-things-to-all-people’ means not much to anyone, because you can’t get really good at anything if you’re trying to spread yourself so thin.

I think that AntWorks and WorkFusion will come to the conclusion there are some really good bits to their platforms, and they’ll really focus on selling those, and they’ll turn into really good businesses. But it won’t be in the all-things-to-all-people way – that’s my number one prediction.

Prediction 2 – 2020 will be the year of scale or switch off for RPA

Let’s face it, there have been tens of thousands of small-scale tinker-toy RPA projects.

That’s how the industry’s grown – on the back of an average sale size of $15,000, and on the back of solving lots and lots of tiny problems.

And I think that 2020 is the year that some people will learn to really go beyond that – and if you want to look at ways of doing that then there are all sorts of things on our website around that:

However, I think some people will just give up and switch off – and focus on other ways that they’re delivering real value and digitisation into their businesses.

Prediction 3 – I think 2020 is the year we’re going to see real diversity appearing in the digital workforce

We’re already starting to see it amongst some of our really big customers at Enate, where their digital workforce is starting to look like their human workforce.

They have some expensive bots and some cheap bots. They have some really specialist tooling in there, and some completely universal pen-knife tooling. I think that will start to become more prevalent over the next year.

Now here are some Christmas wishes rather than necessarily predictions.

Wish 1 – is it going to be the year that we see sense appearing in valuations in the market?

I hope so. It sounds weird to say that as an entrepreneur in this industry, but actually, distortions in the market never help any of us in the long run.

So I hope everyone gets their heads screwed on and we don’t see the intelligent automation industry heading off for anything like a WeWork crash. To be clear though, there are many more fundamental good things in the intelligent automation industry than there are around what is a bricks and mortar business rebranded as a tech company.

Wish 2 – is it the year when we can de-hype the hype around the market?

We’re seeing direction coming out of our analyst friends like Gartner and HFS.

Gartner have developed the hyperautomation thesis which is a really interesting thesis. Actually if you dig down into what it means, it’s really valuable and insightful thinking. And HFS have developed the concept around hyper-connectedness which highlights the need for enterprises to be as hyperconnected and as autonomous as possible within their business environments.

The question is can we de-hype the hype?

I'd be very interested to hear your thoughts.

I wish you a very happy holiday and a peaceful and prosperous New Year.

Kit Cox

Meet our CEO

Kit Cox has 15 years’ experience in the BPO and technology industry. Find out more about Kit (and what his superpowers are).


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