10 reasons why RSO is imperative to automation success

The future of work is digital and human workers working together to deliver services. Automation and artificial intelligence (AI) technology is enabling radical change, promising to ‘augment’ human workers and transform businesses.

Businesses need to hire robots to retain competitive advantage. But management of the entire process and combined workforce (humans and bots) will be the ultimate deciding factor in whether businesses thrive or fail at the hands of the machines.

The fact businesses are struggling to scale RPA programs is indicative of the challenge. HfS Research’s global study of 590 leaders of Intelligent Automation initiatives found “barely more than one-in-ten enterprises has reached a place of industrialised scale with RPA”.  

As Enate’s customer base and partner programme continues to grow, more businesses are realising the need for orchestration to successfully operate in a hybrid world of humans and robots.

Enate provides simplified service automation and is the leading Robotic Service Orchestration (RSO) platform that orchestrates all digital workers – whether human or bot. Enate controls what your workers are doing where and when, and gives you real-time insight to make key business decisions to improve productivity and identify what to automate next.

10 reasons to orchestrate

  1. Increase the productivity of your digital workforce (and keep humans in the loop)
    Enate orchestrates work across an entire workforce (humans, RPA bots and other digital agents), controlling all resources to optimise performance. Your employees can easily work alongside the bots. If a bot doesn’t complete something, Enate flips the job back to a person to keep a human in the loop. Enate’s RSO platform uses a ‘pull’ approach to assigning work, which increases efficiency by allowing tasks to be constantly prioritised.

  2. Integrate easily with old, clunky systems
    Enate doesn’t replace any existing systems, so IT processes don’t need to be re-engineered. RSO steers away from structuring processes as much as possible. Instead of coding according to management by exception (as with BPM), Enate’s RSO allows you to only code ‘happy paths’ for every task – automating a task by up to 70% and freeing up team members to do other work.

  3. Achieve instant, common governance
    Every RPA vendor has its own control centre. Break out of those silos to manage multiple bots from multiple vendors, and people, to achieve instant, common governance.

  4. Manage bots better
    As you move past RPA pilots and roll out bots at scale, you need a robust way to manage bots. Enate uses Six Sigma principles to manage bot performance.

  5. Optimise SLA performance
    Improve your productivity by auto-prioritising all unfinished work across the business based on SLAs.

  6. Lower your risk
    Enate enables automation and provides a lower-risk path to adopting RPA and AI. As a Software-As-A-Service (SaaS) platform, we use the leading cloud services such as Amazon Web Services (AWS) and protect your data.

  7. Keep your ecosystem open to continuously improve
    Enate enables you to ‘plug and play’ RPA and AI software from any vendor, futureproofing your ability to adopt new, emerging technologies and continuously improve.

  8. Prove your return on investment (ROI)
    Enate’s Dashboarding provides real-time insight into productivity. Enate collects detailed metrics about activities in your operation to highlight what to automate next – and puts a value on it. Our customers see an average of 15-20% increase in productivity after rolling out Enate.

  9. Act fast
    Forget lengthy business process management (BPM) implementations: Enate is typically live within five weeks. Move fast to outmanoeuvre your competitors.

  10. Be in good company
    Our customers include Capgemini, Capita, Generali and Serco. And our partnerships continue to grow (Enate is a unique UiPath technology partner). 

 

 

Lots of Lego Figures image used via Flickr courtesy of Henry Burrows under Creative Commons licensing. 

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