Enate’s robotic process control seamlessly co-ordinates activity across your other systems and automates many manual activities.
With enate, staff just deliver service: Allocation, prioritisation and tracking are completely automated by enate.
The enate automation journey starts simple and allows you to add more sophistication & power over time, delivering big savings at every step.
Enate takes control of all communication across your service: email, phone or chat.
Typically 5% of time in service centres is spent chasing for progress and updates…
With enate, this is a thing of the past.
Everything you’ve received from and sent to customers remains searchable with a couple of clicks.
All inbound communications are routed through enate, analysed by the system and sent to the right people to handle.
Standard responses and automated follow-up slash the time taken dealing with communications & improve response quality.
Enate delivers process automation at three levels.
Start by managing all your activity as tickets and get instant control with data on cost, volume and SLAs.
Enate automates ticket management and allocation, ensuring tickets get to the right people and are resolved within SLA.
With enate Case Management you can combine manual and automated actions to drive efficiency.
All communications, data and documents to support the case are central & searchable.
Enate Case Management allows you to manage cases that proceed through different steps & automatically distribute actions to the right people.
With Enate BPM you have the ultimate tool to create seamless processes that run across your line of business systems.
Enate BPM allows you to define detailed rules based business processes that deliver high degrees of automation and bring people to bear where necessary.
Start simple and add power as you learn more..
Enate automates measurement.. and measures everything important to delivery of your service.
Get the data you need to support your charging model.
Enate automatically measures Activity Based Costs and presents these simply, showing where improvements would get most bang for buck.
Enate measures the flow of activity through your service centre and highlights bottlenecks and areas for improvement.
Enate tracks defects, their root causes and the effort that goes into re-working them. What’s more, it gives your Six Sigma & Lean teams the data to go to work on.
Enate makes sure that you deliver services on time. It measures how long it took from end to end and how much effort went in.
Enate automatically measures KPIs and is the single source of truth on whether the service is being delivered to client’s expectations.
Enate knowledge takes the information essential for delivering awesome service and makes it available to everybody.. Employees, Operations teams & SMEs.
Enate knowledge delivers tailored and targeted information.
Enate knowledge uses natural language to search.. simply type the question that's in your head and enate will take care of the rest.
Links with leading robotics platforms like BluePrism and UIPath create unlimited possibilities for automation across systems.
Enate includes adapters that allow seamlessly linking your enate processes into your line of business systems.
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Stephen is an experienced Go To specialist who shapes disruptive marketing propositions then works tirelessly with customers to develop compelling business cases. Prior to enate, Stephen founded BAM Advisory LTD, an innovation hub promoting industry utilities and best practices within financial services, this leveraging 10 years’ experience advising Global & UK Banks on Business Process Management strategy and de-risked execution approaches.
In his spare time Stephen is a fully qualified foster carer who enjoys the challenges of mentoring looked after children.
Uday heads up Enate India. His role involves running operations and business development in the APAC region. Uday worked for Enate in the UK for 4 years heading up Global Support for customers in 52 countries, and setup Quality, Enate Hub (knowledge) and Release functions for Enate.
Uday is an entrepreneur at heart, and previously ran his own business in the UK which he exited in 2009. His other experience includes roles with leading global tech companies including HCL-Perot (Dell), Oracle and also start-ups which he is passionate about. Outside the office Uday loves a good laugh and martial arts (Aikido-Te).. so be nice..
Peter is Chairman of Enate and has wide ranging experience of mentoring and growing smaller companies. Peter has extensive experience in the outsourcing industry, having lead ITNET (a major vendor subsequently acquired by Serco) through an MBO of £32m through to flotation of £256m in 3 years. He has a track record of building excellent customer relationships whilst earning good profits, realigning services to meet emergent market trends and installing high morale and low turnover in staff.
Amongst his other businesses, Peter also owns a brewery.
Kit is an entrepreneur with 15 years experience in the BPO and technology industries. As founder, he has provided the vision and drive behind enate. Kit is passionate about the benefits that great outsourcing and shared service organisations can bring and is keen to make sure they meet expectations by combining them with great technology.
Prior to founding enate, Kit worked at PA consulting where he specialised in IT and Business Process Outsourcing transactions. He has a 1st Class BEng (hons) degree in manufacturing & engineering systems and spent his early career as a manufacturing engineer & software developer.
In his spare time Kit is a mean cook and loves nothing more than catering small hordes.
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