Enate’s built-in Workflow Automation Tool lets you seamlessly manage your business workflows, improve the effectiveness & efficiency in operations, enable digital transformation initiatives and continuous process improvement programs.
Enate’s Process Builder simplifies complex processes with its task-based design framework to build end-to-end workflows. In-built routing architecture assigns the right task to the right resource while prioritizing the work allocation based on business rules.
Enate’s advanced Case management and Ticket management capabilities seamlessly integrate with ongoing task lists and show relevant information of a task in a presentable format. Our default SLA Tracker tracks activities performed by an individual against their SLA s. In-built mandatory checklists help users to maintain compliance across workflows and guide them through to complete their assigned tasks.
Enate’s customizable dashboard gives complete visibility, governance, and control to the business users on the tasks assigned to them. It allows the managers to track the individual performance against the business rules and SLAs. With this view, they can review incoming work volumes, resource availability, and optimize work allocation.