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    • If your business environment features a human workforce running operations manually, for example, work allocation over spreadsheets & trackers, email-based communications etc. then Enate will fit well into your environment and bring significant benefits.
    • If you have also deployed RPA or other bots, or are planning to do so, within such an environment then Enate will speed up your bot deployment efficiency and help you scale automation even further. Watch For the RPA COEs section below for further detail.
    • Enate fits well into the aforementioned scenarios as it drastically improves your human as well as bot workforce utilization and orchestrates tasks efficiently between them.
    • Watch the adjacent video to learn more about where Enate might or might not be suitable.
     
     

    Value proposition for RPA/automation 

     

    • If you have deployed RPA then you are most likely already orchestrating but only within your RPA codebase.
    • Enate lets you externalize orchestration. It also delivers multiple in-built architectures around exception handling, recovery, handoffs, robotic work prioritization.
    • This boosts the speed at which you can deploy automation and enables you to automate more.
    • Watch the video to know more about how this improves your TAT, AHT, Utilisation & ROI across your digital workforce.
     
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    Value proposition for human users

    • Enate enables end-to-end service delivery with seamless work handoffs across people & teams. It can help increase process efficiencies across your agents, managers, and overall business.
    • Agents benefit from simplified workload planning & management​. Managers can manage their teams better, allocate work appropriately and get a real-time view of operations. The overall business benefits from better TAT’s and improved operational ROI.
    • Enate has resulted in more than 50% reduction in time for different operational tasks, thereby increasing the team's capacity to handle work, better compliance, and bot utilization too.
     

    Transformation Programs

    • How do you enable transformation programs where you have distributed teams, business-critical legacy technologies & a lack of reliable metrics?
    • The Enate process orchestration layer sits across the top of your existing teams & systems and becomes the layer that brings invisibility, governance & control over operations. Enate provides key tools to measure, improve & deliver operational excellence.

    Enate vs Vendor Orchestrator / Human-In-Loop offerings

    • If you’re employing digital workers to automate your business processes, then you’re most likely handling exceptions and validating data with an H-I-L solution.
    • Enate’s process orchestration platform not only governs your H-I-L solution but also helps you in running lean, well-managed processes for the optimal utilization of your workforce, by orchestrating your workflow & adhering to SLAs.
    • It results in increased efficiency and productivity in your workforce, which can be measured with Enate’s real-time reports.
    • Watch the video to know more about Enate’s advanced solution to enhance your workforce performance.

    Future-proof your automation strategy

    • With future-of-work bot technologies like Artificial Intelligence, OCR, NLP, Cognitive analytics and more being launched in the market every new day, their adoption in existing automation ecosystems can be a challenge. This primarily happens due to a lack of flexibility in integration capabilities with automation tools like RPA.
    • Enate, with its technology-agnostic integration capabilities and seamless work hand-offs between humans and such bot technologies, establishes a sustainable framework so that you can continue to future-proof your business.
    • This helps you scale up, stay ahead of your competition, be progressive, and think long-term.
    • Watch the video to learn more about Enate’s approach to upgrading your operations and building resilience.

    How Enate Differs

    This overview illustrates how Enate differs within the automation marketplace. Additionally, Enate's open platform allows you to knit these systems and technologies together with human and digital workers.

    RPA-Orchestrators

    RPA ORCHESTRATORS

    Enate orchestrates human and bots. We focus on humans as much as we do on the tools supporting them to optimise work allocation, whereas RPA orchestrators are more bot-centric. Enate allows humans to finish work when bots fail.

    BPM

    BPM

    Enate is simpler and faster to implement as it controls what resource does, 'what', 'when' and 'why', rather than 'how', like BPM.


    Process-Mining

    PROCESS MINNING

    Enate collects data in hard-to-mine areas and can be fed into tools like Celonis.

    Workforce-Management

    WORKFORCE MANAGEMENT

    Enate is unique in combining human and digital workforce, workflow, and workflow management, all in one product.


    CRM-Service-Management

    CRM/SERVICE MANAGEMENT

    Enate is faster and low cost as it's specifically designed to orchestrator work across a hybrid workforce.

    Other-Orchestrators

    OTHER ORCHESTRATORS

    Enate is the only independent orchestrator not tied in with a big services wrapper. This means you pay for the services you need, as our service does not come packaged as a bigger contract.