You have an Enterprise Automation objective as a strategic business goal with leadership sponsorship.
You have different levels of bot penetration in different functions, teams & processes. Homegrown solutions are custom-built for handoffs and your current automation is task-based, not end-to-end process-based.
You operate a predominantly human workforce, whose work is tracked manually through excels, trackers and emails as the primary way to coordinate. This also relies on manual metrics & reporting is mostly reactive in nature.