Sought to improve efficiency in the middle office shared services function.
The client is the middle office shared services function for a large global Insurer. It manages ‘core’ insurance processes including new business, partial and complete surrenders. The service supports intermediaries (mostly insurance brokers). They had tried to deploy RPA without success The majority of demand was driven by Email with many manual processes running across legacy asset and policy management systems.
Deployed Enate Ticketing, Case management and Orchestration within 5 weeks to manage all service delivery workflow and communication.
Delivered clear data on where to deploy robots. Manage the human and robot workforce.
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"The mood music in the service has completely changed. Staff are happier coming to work. We now measure the service in terms of compliments, not complaints."
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