Is Enate a Ticketing System, or a Case Flow, or an orchestrator.
Enate is a process orchestration platform that has a lot of different capabilities that come together to deliver the product's full functionality. Underlying technologies include components from BPM, CRM, Work Management, Workforce Management, etc. See the image below for more detail. The primary goal of Enate is to enable seamless orchestration of work across a human & digital workforce.