If it takes you too long to respond to your customers
If they can’t work with you how they choose
If your agents spend their daywading through piles of email, then..
Enate is fast.. really fast, and helps your team deliver instant responses to customers.
Enate takes control of all inbound & outbound communications to the service centre - Get a single view of your interactions with each customer.
Enate allows customers to access the service on the device they choose.
Get faster in everything you do.
Speed is the currency of the modern world.
Enate is fast in all the ways you want it to be.
Enate ensures you respond to your customers as fast as they need. Instant access to knowledge gives customers a response in their own time.
Enate’s service-driven priorities ensure your team respond in the timescales customers expect.
Slow software just doesn’t work, it frustrates staff and it frustrates customers.
The Enate development team measure performance in blinks: Click … blink … done!
Decisions, operational or strategic, are not to be rushed but having the right information at your fingertips gives you time focus on making the right decision.
Shape to fit your customers' needs
With enate services are tailored to clients, countries and employees so nobody feels like they're getting vanilla service they don't want.
With enate, your customers can choose how they engage with your service: online, email, chat or phone.. or even virtual assistant.
With enate, customers access the service on the device they have to hand at the time phone, tablet, desktop.. no problem.
Get clear and simple.
With enate your service speaks clearly with one voice.