Business Support for Shared Services and BPO

eNate business services have been designed to help our customers achieve excellence in every part of their operations.

eNate can help you with:

• Service Delivery Audit Reviews
• Service Management Audit Reviews
• Continuous Improvement Support
• Bid Support, including joint customer presentations and contract modelling
• Large BPO Contract Simulation
• Independent Performance Measurement

Implementation Support

Our experience, expertise and technology allows us to build smarter more streamlined services and process, better contracts, more effective SLAs and on-going improvements for your business.

We work hard to make sure that your processes are as effective as possible, and our implementation support is designed make sure that you get the benefits.

eNate can help you with:

• Business Process Re-Engineering
• Implementation Training
• System Implementation & Configuration

Technology Support

Once you are up and running eNate’s support staff provide on-going assistance and support.

It is our objective to ensure that our customers are able to support their own solutions as quickly as possible. eNate solutions can be easily implemented and supported by your own business staff without requiring programmers or your IT department.

You will easily be able to update any service or process and support ever changing business requirements. And when you do have a problem we will be there to help.

eNate can help you with:

• Setup of internal Centres of Excellence for eNate solution implementations.
• Tier 3 Technical support including out of hours emergency service.

Telephone: +44 (0)870 385 0820    Email: information@enate.net