A solution for BPO Customers that combines:
- Performance Measurement to see the effectiveness of all your services either delivered by suppliers or operated internally. eNgage continuously monitors business performance against KPIs, providing a critical early alert to potential problems and real-time visibility across your organisation. eNgage manages all commercial aspects allowing you to measure service delivery against contractual obligations such as SLAs.
- Supplier Management to control your contracts every step of the way from initial negotiation through transition, service delivery and contract renewal. eNgage manages contractual commitments, giving you access to cost and quality reporting across all your contracts.
- Service Design & Modelling to capture and define your complete commercial and operational environment ready for outsourcing or off-shoring. eNgage allows you to capture your intellectual property and gives you the control and flexibility to easily switch between suppliers. Using eNgage you can take advantage of the benefits of business process improvements before you outsource your operation.
eNate eNgage™ can help you get better performance from your suppliers, reduce the cost of contract management, and retain your process IP throughout the life of the outsourcing relationship.
So if you are a BPO Customer or preparing to outsource part of your organisation and are interested in learning how eNate eNgage™ can help then download our product brochure now.
eNgage™ details 
